Privacy Policy

Last updated: 1 July 2026

1. Controller

General Informatics, Rico Redivo, Fijewo 58, 14-260 Lubawa, Poland
Email: info@general-informatics.com
Phone: +49 (0) 173 / 95 20000

Rocketboot is a product brand of General Informatics.

2. Website access and server logs

When rocketboot.de is accessed, technically necessary connection data is processed. This may include the IP address, date and time, requested URL, referrer, browser and operating-system information and response status. Processing is required for secure and stable operation, error analysis and abuse prevention. The legal basis is our legitimate interest in secure website operation under Article 6(1)(f) GDPR.

3. Technically necessary local storage

Rocketboot uses only technically necessary storage technologies by default. The rb_consent_v1 cookie stores your privacy-settings choice for up to six months. During checkout, the order identifier, access token and payment provider are temporarily stored in browser session storage so that the payment return flow works reliably. Only after your voluntary consent to the “Convenience” category does the rb_lang cookie remember your language choice for up to twelve months and the public product catalogue get cached in local browser storage. No analytics, profiling, advertising or marketing cookies are used. You can change your choice at any time through “Cookie settings” in the footer.

4. Orders, payments and licensing

For the purchase of a product licence or additional service, we process in particular the name or licensee, email address, billing address, customer type, company and VAT ID where applicable, product and additional services, amount, currency, tax rate and tax country, payment provider, order, invoice and transaction identifiers, payment status and the licence and installation data required to issue, activate and update the licence. For cross-border EU B2B orders, the VAT ID may be checked through the VAT Information Exchange System (VIES). Processing is based on steps prior to entering into a contract and contract performance under Article 6(1)(b) GDPR, legal obligations under Article 6(1)(c) GDPR and system security under Article 6(1)(f) GDPR.

5. Payment providers

If PayPal or Mollie is selected, the data required to process the payment is transmitted to the relevant payment provider. Card or bank-account details are not collected on rocketboot.de. The payment providers process data under their own responsibility:

• PayPal (Europe) S.à r.l. et Cie, S.C.A., Luxembourg – Privacy Statement
• Mollie B.V., the Netherlands – Privacy Statement

6. License Hub, hosting and email delivery

After payment has been confirmed, the required order and licensee data is transferred to the Rocketboot License Hub at license.rocketboot.de. Carefully selected technical service providers may be used as processors for operation, hosting, databases, security logging and optional email delivery. Data is disclosed only where required for operation, contract performance, security or legal obligations.

When the support form is used, we process the name, email address, product and order reference and the content of the request in order to handle the request, answer follow-up questions and maintain the support history.

Support requests

7. Retention

Order, payment, invoice and licence data is retained for as long as necessary for contract performance, licence activation, updates, support, abuse prevention and applicable commercial and tax retention obligations. Technical logs are retained only for as long as required for security and error analysis. Temporary access tokens expire automatically.

8. Your rights

Subject to the statutory requirements, you have rights of access, rectification, erasure, restriction of processing, data portability and objection. You also have the right to lodge a complaint with the competent supervisory authority. For the controller in Poland, this includes the President of the Personal Data Protection Office (UODO), 1A Stanisława Moniuszki Street, 00-014 Warsaw, Poland.

9. Contact

Please send privacy requests to info@general-informatics.com.